Wall Street English Vietnam tuyển dụng Business Analyst

Wall Street English Vietnam

Job Description

Basic Information

Company: Wall Street English Vietnam	Department: Operations Strategy
Position: Business Analyst	Reporting to: Operations Strategy Manager
Work location:  Head Office	Version: 1.1

 

Organizational Information

About Wall Street English

The world is full of people who have dreams – dreams of a successful career, dreams about moving abroad, dreams about traveling to far off places. At Wall Street English, we help people realize their dreams. We teach English. By learning English, a door of opportunity opens up for people. By learning English people open the door to a new future.

We have been learning partners to over 3 million people, and have been passionate about teaching English for nearly 50 years. Our method is proven and aligned to the Common European Framework of Reference for Languages, the global standard for language acquisition and education. We have a current enrolment of 180,000 students.

We have over 420 learning centres in 29 territories across the globe. Our centres offer a near immersion experience and a unique Blended Learning Method to help each student reach their full potential.

About Wall Street English Vietnam

Wall Street English Vietnam is a member of Wall Street English International with 7 centers across HCMC and in Binh Duong province. Over 7 years operating here, we have provided English training to over 30,000 adult students and continue to grow substantially.

Job Content

Key Purpose of the Job:

The Business Analyst (“the BA”) uses business acumen and technical knowledge to develop documentation and tools to drive improvement for the organization. While working closely with the other business functions, the technology team and other external stakeholders, the BA must make sure that requirements are clearly stated, well documented, and delivered. The BA is also responsible for translating the user’s needs into technical documents that can be communicated effectively for implementation. The BA should have good overview about business processes as well as knowledge that encompasses finance, sales & marketing, information technology and software.

Essential duties and responsibilities

 Process management and continuous improvement

• In line with the management priorities, create, review and update flowcharts representing workflows and SOPs in alignment with the organizational process framework
• Define, analyze and document clearly business requirements captured through discussions with the other business functions
• Capture issues, identify opportunities, and propose solutions that drive business improvement
• Support the development of documents, tools and assets that improve the effectiveness of the organizational processes
• Assist requirements definition for users’ access to appropriate process and procedure assets

 Software configuration and integration management

• Prepare, update, and manage IT System’s Mapping which is aligned with the Process Maps
• Coordinate with Software & Analytics function to find out IT solutions which meet Business Requirements
• Follow-up on the progress of the software configuration and integration
• Assist in quality assurance, provide support functions in the user accepting testing (UAT) of new software or enhancements to existing software

 Business intelligence (BI) and reporting

• Understand, analyze and document business requirements in term of reporting from business functions
• Create models of reports and dashboards per functional request
• Coordinate with the BI Developer to set up reports and dashboards as models
• Eliminate reporting duplication and ensure accuracy of all reports and dashboards

 Project management and managerial support

• Leverage project management tools in place to prepare project plans and monitor progress on assigned projects
• Support management in the preparation on key meetings
• Follow-up with all stakeholders to ensure that timelines are met
• Capture meeting minutes in standard format and file for future reference
• Prepare ad-hoc reports when requested by line management

The above statements are a snapshot of the duties and responsibilities of the role and are not intended to be an exhaustive list.

Know-how and Competency requirements:

Minimum Relevant Experience: 0-3 years working experience in a similar role Minimum Supervisor Experience:	Minimum Academic Requirement: Bachelor’s degree Major Subject: Industrial or Software Engineering / Finance / Business Administration / Accounting & Auditing / Economics
External Communication Required: Frequently: Franchisor team, software and solutions providers, business partners	Required Professional Qualification:
Internal Communication Required: All business and support functions
Required Written Language: English	Required Oral Language: English and Vietnamese
Required Competencies Mastery of Microsoft Office suite Analytical skill and Data-driven thinking Strong communication & problem-solving skills Familiar with tools such as Power BI, Lucid Chart Experience in CRM System is a plus
Required Special Skills: Eagerness to learn and commitment to achieve outstanding outcomes